Reported Issue:

Plastic piece broke off into tub and machine vibrates loudly.

Image of Issue:

 

Appliance Information

Appliance Type: Washer

Appliance Make: Kenmore

Model: 11020022012

 

Image of Appliance:

 

Diagnosis:

The plastic piece that broke off is from the upper tub splash guard and it bangs loudly because it needs new support rods.

 

Parts	Quantity
Diagnostic Service	1
W10780048 SUSPENSION (Repl: W10257088)	1
WPW10215107 RING-TUB	1
Installation Service	1

 

 

Repair:

Install new support rods and replace flash guard.